Rental Information
Rules and Regulations
Reservations
Our office is now located at 101 E. Dover Street (next to the Tidewater Inn) in Easton MD. For specific directions to our office visit www.easternshorevacations.com or give us a call. To make a reservation, please call us at 410-770-9093 or toll free at 1-866-398-2722 (CRAB) and one of our reservation specialists will help you find the perfect vacation home! All reservations are subject to a 6% Maryland state tax and a County accommodation tax, which varies per county. Check out our web site www.easternshorevacations.com for an up to date listing of all of our homes.
Occupancy/Overcrowding
Unless otherwise noted in the property description, ESVR follows the Talbot County Health Department regulations which assume an occupancy of no greater than two persons per bedroom. In no instance should occupancy exceed the bedding accommodations provided with the home. Overcrowding is a serious situation and is grounds for immediate eviction. Please do not jeopardize your family and friends' vacation by overcrowding. If you need to rent a second home to allow for the members in your group, please do so!
Payments
A rent deposit is due upon making a reservation. Upon
making your deposit, your confirmation will itemize the schedule of future
deposits and the balance is due in full no later than 30 days prior to the
arrival date. If a deposit or any portion of the deposit is not received by the
due date, the property may be released for general lease. Payments for advance
deposits can be made by credit card, check, money order or certified check. For
reservations made within 30 days of the arrival date, payment must be made in
full by MasterCard, Visa, Discover or American Express. Personal checks are not
accepted within 30 days of the arrival date. Please remember to put your
reservation number on your check or money order. If any deposit or portion of
the deposit is not received by the specified due date, your reservation may be
cancelled and the property released for general sale. A $30 bank charge will be
assessed for all returned checks. A confirmation lease agreement will be
e-mailed to you unless otherwise requested. Please read the lease carefully,
sign and return it along with the other appropriate paperwork within 5 days of
receipt. Many of you will vacation with other family members or friends, but
only one person signs the lease. We hold the leaseholder responsible for payment
and all of the responsibilities spelled out in the lease.
Cancellations & Reservation Charges
If you need to cancel your reservation please let us know immediately. We will attempt to re-rent your vacation home. If we are able to do so at the full rental rate, you will be returned all monies paid less nonrefundable fees and a $100 Cancellation Fee. If we are able to re-rent your week but at less than the full amount of your reservation, your refund will be prorated to reflect the difference of the lower rental rate. Cancellations within 30 days of check-in date are subject to forfeiture of 100% of your rent. PLEASE consider Travel Protection Insurance to avoid some of the risks associated with the necessity of cancellation.
Family Groups Welcome
All of our vacation homes are privately owned; therefore, occupants are limited to family groups only. NO SORORITIES, FRATERNITIES, WEDDING RECEPTIONS, SPRING BREAK PARTIES,RING DANCE GROUPS or other such group. You must be 24 years of age or older to obtain a rental agreement on a property and anyone under the age of 24 MUST BE ACCOMPANIED BY A PARENT. Should a group misrepresent themselves, they will be evicted immediately without a refund.
Bring Your Best Friend--Pets Now Travel Free at ESVR!!
There is no need to leave Rover in a cramped kennel while you are enjoying the Eastern Shore. There are many homes that welcome your dog to vacation with you. In most homes, pets are limited to two domestic, housebroken dogs. Let us know when making your reservation if your furry friend is coming along. Please abide by the pet rules, which will be in your arrival key packet. Pets in non-pet homes are strictly forbidden and will result in eviction. Pets in pet homes must be registered on your lease agreement and paid for prior to your arrival.
Telephones/Cell Phone Coverage
All ESVR properties are equipped with telephones. Most telephones are programmed with restrictive dialing which means all long distance calls will automatically ring to an operator ("operator assisted" rates apply ) who will request a method of charge from you (i.e. credit or collect). Please do not attempt to charge any calls to the property. Should you do so, a collection fee of $20 plus the cost of the call will be billed to the lessee. If cell phone coverage is imperative, please check with your guest services representative about the specific property well in advance, as cell phone coverage is varied along the Eastern Shore and not every property has good reception.
High Speed Internet Access
ESVR encourages all properties to have some type of high speed internet access, however, in some areas, it is simply not available. High speed internet access is noted as an amenity on our website for each specific property. If it is not noted, the property does not have it. ESVR can refer you to one of the local internet cafes if necessary.
Televisions
All properties are equipped with at least one TV and DVD player. No refunds will be given due to TVs or DVD players under repair. However, we will provide a loaner if the home's only TV or DVD player is out for repair (subject to availability). Properties with multiple TVs, VCRs, and DVD players will not be provided with a loaner.
Air Conditioning
Unless noted in the description, all homes are equipped with either central air conditioning or window units. Please be aware that some of our homes are historic in nature and may not have central air. If you are not sure your selected cottage has A/C, please ask. Absolutely no AC units may be brought into any home. DUE TO THE LIMITATION OF AVAILABLE REPAIR SERVICES AND EQUIPMENT, THERE IS NO GUARANTEE THAT A/C WILL BE REPAIRED QUICKLY.
Kitchens
All kitchens are adequately stocked for everyday meal preparation and serving. You can expect to find the following items for at least the maximum occupancy: coffee maker, toaster, dishes, glasses, coffee mugs, flatware, serving dishes, pots and pans and cooking utensils. Extra kitchen items are provided according to the individual owner's preferences, not according to the size, location, or price of the home. If you are planning special meal preparations you should bring such items as: blender, food processor, extra large or specialty pots and pans, chef's knives, specialty cooking utensils, etc.
Docks
Docks may be private or community. Please call reservations to verify dock water depth and amenities. A private dock is accessible only to the occupants of the single house and may accommodate 1-2 boats. Please contact our reservation department if you have any question regarding this. The owner's boat may be docked at the pier but is not available for the guest's use. Please do not disturb or board the boat.
Hot Tubs and Private Pools
Many of our homes offer private hot tubs and pools. For week long reservations, a hot tub technician will stop by the home to check the hot tub and make any necessary adjustments. Private pools are cleaned and tested weekly to provide optimum water quality. If there are any problems with the hot tub and/or swimming pool including any mechanical, electrical or chemical problem, please call Eastern Shore Rentals, LLC immediately. Do not enter the hot tub and/or swimming pool.
Emergency Services
The essence of your vacation is to enjoy yourself, so we will make every effort to remedy "displeasing" situations and correct any problems you may experience in a timely manner. Please report any inoperative equipment or problems to our promptly. Please understand that certain emergencies do take precedence. For after-hours emergencies, you can call our local office phone number of 410-770-9093 or 1-866-398-2722 and follow the directions for paging our on-call staff. This is for emergency maintenance situations only! For medical emergencies, dial 911. For non-emergency situations, please call during office hours or leave a detailed message. You can expect a courteous and professional staff to help remedy these situations; however, refunds will not be issued due to malfunctioning equipment or other guest dissatisfaction.
Mid Week Cleaning
Eastern Shore Rentals is glad to offer Mid-Week cleaning services to spruce up the property during your stay. Your vacation home will be clean as can be when you arrive, but a week of frolicking in the pool and/or the bay can take its toll on the neatest of homes. We know you are on vacation, so who wants to clean? If you wish to schedule a Mid-Week Clean, just give us a call after you get settled in.
Other Items of Concern:
Boat Trailers:
Parking of boat trailers may be prohibited in some neighborhoods/properties. Check with your guest services representative. Be sure to check with us prior to arrival if you are trailering a boat, we can provide direct check in so you can avoid bringing the boat through the historic district.
Residential Parking:
Parking anywhere other than the driveway provided is prohibited. Nearly all of our homes have septic drain fields that could be damaged. Do not drive on the lawn.
Fireplaces/Firepits:
Some of our homes have fireplaces. No outdoor fires unless in a specifically provided firepit. Firewood is not provided, however, ESVR can deliver firewood to your property.
Grills:
All properties should be outfitted with either a propane or charcoal grill, and will be noted which on the property amenity sheet. Charcoal grilling is not permitted on decks, on porches, or close to the house. Our QCI inspector will check the propane at each visit and ensure there is a back up tank, however, should you run out during your stay, please call us and we will bring a replacement tank.
Furniture:
Rearranging furniture or taking inside furniture or electronics outside is not allowed.
Fireworks:
All fireworks around homes are prohibited. Talbot County has strict regulations & fines regarding the use of fireworks.
Jet Skis:
Although jet skis are permitted at most properties, please be a good neighbor and wait until you are in open water to “rev up” and limit use to acceptable daytime hours.
Voices Carry:
The water magnifies and carries sounds across the cove and down the river. Please keep outdoor noise to a minimum, keep dogs from excessive barking and watch the use of radios, etc. when outdoors. Even if you can’t see your neighbors, they can probably hear you
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