WELCOME PROPERTY OWNERS!

 

Professional Vacation Rental Management

We get it! Your property, whether a second home, primary residence for sale, or investment property, is a large asset in your overall portfolio. Just as you would consider hiring a professional to manage your stocks or other investments, hiring a professional to manage your vacation rental income is an important decision. There are many reasons to consider turning to short term vacation rentals—to broaden market appeal for a home on the market for sale, to offset maintenance and other costs of a second home, or to simply enjoy generating income when your schedule does not allow you to be at your vacation home. You may have already decided that short-term vacation rentals are a solution you want to pursue or are still considering what options are best for you.

Eastern Shore Vacation Rentals specializes in marketing and managing short term vacation rentals—it's all we do! Our focus allows ESVR to boast a 40% repeat guest rate based on delivering services and experiences not just unique to the Eastern Shore, but the vacation rental industry in general.

By delivering reliable customer service and quality rentals, ESVR is able to attract more guests to your home while demanding the highest prices. Our guests are comfortable making their vacation investment with ESVR year after year because they can rely upon us to deliver an unforgettable vacation.

While it's true renting your home by owner can save you money in the prime season, ESVR can maximize your income production by procuring bookings in the shoulder and off-season, filling last minute vacancies through our members, and investing in off -season and channel marketing. Our proprietary pricing model also ensures that no money is left on the table because we understand the larger booking trends.

Vacation rentals are currently the fastest growing segment of the tourism industry and competition has never been fiercer. With a finite vacation season, we recognize that one vacant week can significantly affect your overall return on investment so we never take our eye off the ball. There are many facets to managing a successful rental--cleaning, property management, maintenance, inspections, advertising, sales, guest services, collecting payments and enforcing the lease agreement—it's a lot to coordinate! As a result, over 50% of vacation rental homeowners on the Mid Shore choose Eastern Shore Vacation Rentals to manage their short-term rentals and maximize their return on investment.

What Makes ESVR Different?

ESVR maximizes your vacation rental income by providing a combination of superior guest services, unparalleled marketing, and proactive property management. All three are key components to procuring the highest yield. Great marketing will go to waste if you cannot deliver a quality product and a perfectly cleaned home will not matter if a guest arrives to a broken air conditioner. We carefully manage your property before, during and after your guest so your hard earned reservation is not in jeopardy by complaints or discounts.

Services

Professional Housekeeping - Hospitality housekeeping is very different than just cleaning your home—our housekeepers are professionally trained to have your home fresh and clean, with beds made, towels ready and all the little things in order.

Quality Assurance Inspections - All ESVR homes undergo a comprehensive pre-season inspection as well as a pre-arrival inspection to be sure the home is rental-ready. A good first impression is important!

All Inclusive Pricing Guests of ESVR get one bottom line price for their vacation which includes bed and bath linens, cleaning and all other fees.

ESVR offers trip cancellation and accidental damage protection policies to protect your income and your property.

Our popular Comeback Club rewards repeat summer guests with the opportunity to book an off -season vacation.

Our guest services app—"Glad to Have You" provides up to the minute information about your property, local events and things to do.

ESVR has an exclusive vendor network that stands ready to help your guests enjoy the very best of Eastern Shore living. Boat, bike, kayak rentals, as well as experiences such as fishing and crabbing are all easy to set up at the click of a button.

Free Starter Amenities such as dish soap, toilet tissue and other products so the guest does not have to scramble to the grocery store upon arrival

Electronic lease agreements, online payments and flexible payment plans for convenience and risk management

Direct check in and "Sail Away" check out program for qualified guests

Knowledgeable and friendly reservations and guest services staff

24/7 Property Manager on call for emergencies

And more!

Marketing

With over 90% of vacation rentals found online, your home needs the most exposure to have the most potential for bookings. We are partnered with the largest vacation rental websites for national and global exposure. Paying for comparable exposure to our partner sites can cost you one or two weeks of income per year, however, this benefit is at no additional charge to you and part of our reservation management fee.

ESVR has a top ranking website and invests heavily in Google, Yahoo and Bing cost per click advertising so we are consistently at the top of the search rankings.

ESVR also owns several other local, niche vacation rental sites to help drive vacationers to your property

ESVR makes online browsing easy for your guests—from looking to booking. We provide professional photography that is as realistic as it is inviting, interactive floor plans, mapping and real time availability and pricing. We offer online booking and accept most major credit cards, e-checks and debit cards.

Industry statistics show that over 70% of potential guests look at online reviews before booking. We have a system for prompting and collecting the best reviews for your property. See for yourself on our website!

Quick response to inquiries improves results. We are able to respond and process hundreds of inquiries a day within minutes—and around the clock.

We are constantly upgrading our use of technology to keep up with the latest trends. Our mobile website is used by over half our guests to obtain information and book right from their smart phones or tablets. Guests can now use our user friendly mobile site and app with ease for information

Social Marketing—Facebook, Twitter, LinkedIn, Pinterest. . .and there seems to be a new one every day! We keep up with the latest trends and advertising opportunities for this fast growing segment of vacation rental marketing

In house marketing for regular e-mail campaigns to over 7,000 past guests, as well as regular promotions and incentives to book with ESVR.

Property Care Division

Professional Housekeeping Partnership

Pre and Post Season Inspections

Accidental Damage Protection

Pre-Arrival Inspections to be sure home is rental ready. We check all systems, operations, wifi, even light bulbs and remotes to be sure all is in order.

Emergency response. As a homeowner, you know that even the best kept home can have an unexpected failure or problem. ESVR has 24/7 property management to respond quickly.

Extensive, Reliable Vendor network. When things do go wrong, we have an exclusive team of providers that will respond quickly, be it air conditioning, pool, appliances or other items. Most guests understand when things go wrong, but want it fixed quickly. ESVR uses the leverage of our portfolio to negotiate a quick response to homes with guests in property.

In house owner representatives. Each home is assigned a personal property care representative that will get to know the ins and outs of your particular home to help troubleshoot any issues with guests.

Both guests and your property care team have a comprehensive binder detailing your homes systems, cleaning preferences, and specific items. We are managing homes, not "units" and we want to deliver custom care to our owners and guests.